Return and refund policy

Effective Date: 15 July 2025

At Shivaansh Dry Fruits & Spices, we are committed to delivering premium-quality dry fruits, spices, and food products. Due to the perishable nature of these products and to maintain the highest standards of food safety and hygiene, all sales are final.

1. No Returns, Exchanges, or Cancellations

All orders placed through our website are final. Once an order has been confirmed and processed, we do not accept returns, exchanges, modifications, or cancellations of any food products.

2. Damaged, Defective, or Incorrect Products

We take great care in packaging and shipping our products. However, if you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

Your order number
A detailed description of the issue
Clear photographs of the product and packaging (if applicable)

After reviewing your claim, we may, at our sole discretion, offer a replacement product or store credit where appropriate.

3. Reporting Requirements

Claims for damaged, defective, or incorrect items must be submitted within 24 hours of receiving your order. Requests submitted after this period may not be eligible for review or resolution.

4. Refund Policy

Refunds are not available for food products once an order has been confirmed and shipped. This policy helps ensure compliance with food safety, quality control, and health regulations.

Any approved resolution for damaged or defective products will be provided in the form of a replacement or store credit, at our sole discretion.

5. Contact Us

If you have any questions or concerns regarding your order, please contact us:

Shivaansh Dry Fruits & Spices

Phone: +91 9319935883

Email: support@shivaanshdryfruits.com

You may also reach us through the contact form available on our website. Our customer support team will make reasonable efforts to address your concerns in a timely manner.

6. Acceptance of Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.

7. Policy Updates

Shivaansh Dry Fruits & Spices reserves the right to modify, update, or revise this policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.